This Customer Service bundle includes Phone Etiquette, Complaint Resolution and general customer service skills that are important for the workplace. This product is fully editable and is provided in the following formats: PowerPoint, word and pdf. It contains, PowerPoint presentations, teacher notes, paper based quiz, roleplay cards and message pad template. Topics Included: Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips The 7 P’s of Call Handling Excellence Polite phrases to use within your telephone conversations Telephone Etiquette Quiz Roleplay Activities Customer Complaints resolution (TACTICS)

This bundle has some great activities for introducing customer service skills to learners. It includes: - 30 Slide Customer Service Powerpoint - Customer Service Skills Worksheets and Activities - Telephone etiquette Roleplay cards with message template - Complaint resolution using the TACTICS method Files have been provided in both pdf and editable versions.

This covers essential skills to have and build on in the work environment. Assertive Communication Preparing an Elevator Speech Complaint Resolution methods Conflict Resolution Problem solving in relation to projects and workplace issues Customer Service Skills worksheet Email Communication Ethics and Workplace Dilemmas Giving and Receiving Feedback Goal Setting using SMART goals Health & Safety Identifying your Values individually and as a team Writing Standard Operating procedures (sops) Teamwork Microsoft Powerpoint

When planning a project at work or school, it's important to get team members prepared for their roles, tasks and responsibilities within the team. The resources contained in the bundle are all you need to help you accomplish this. The three that I would start with are: Identifying your Values - choose values as a group Workplace issues: Brainstorm, problem Solve and Create Smart goals Team collaboration - important for all to understand how teams work. These resources are tried and tested in the workplace by my learners with amazing results for project outcomes.